Shipping policy,
the meme cut
Where we deliver, how long it takes, what it costs, and what happens if something goes wrong in transit — for individual orders and trade accounts alike.
Last updated: August 2026
We ship across Europe — if your country's a maybe, just ask before you order.
CookMasterPro ships to destinations across Europe. If you're unsure whether we deliver to your country, contact us at contact@cookmasterpro.com before placing an order.
No surprises — cost is worked out at checkout from your address and order size, promos included.
Shipping costs are calculated at checkout based on your delivery address and order size. Any free-shipping thresholds or promotions will be clearly shown at checkout.
Once it ships, a tracking link lands in your inbox so you can watch it get closer.
Once your order ships, you'll receive a confirmation email with tracking information, where available, so you can follow your delivery.
Your account manager confirms the delivery window upfront, based on order size and packaging needs.
Delivery timelines, costs and logistics for trade and bulk orders are confirmed as part of your quote, and may vary depending on order size, packaging requirements, and destination. Your account manager will confirm an estimated delivery window before your order is confirmed.
Sometimes things run late for reasons outside our control — flag it and we'll chase the carrier for you.
Occasionally, deliveries may be delayed due to weather, customs checks, carrier issues, or high demand periods. If your order is significantly delayed, contact us and we'll look into it with the carrier on your behalf.
Tell us within 48 hours with photos, and you'll get a free replacement or a full refund — shipping included.
If your order arrives damaged, or doesn't arrive at all, contact us within 48 hours of the expected delivery date (or of receiving a damaged item), with photos where relevant. We'll arrange a free replacement or a full refund, including shipping costs.
Double-check it before you order — a returned package due to a bad address may mean an extra shipping fee to send it again.
Please double-check your delivery address before completing your order. If a package is returned to us due to an incorrect or incomplete address provided at checkout, we'll contact you to arrange redelivery, which may involve an additional shipping charge.
Something about a delivery still doesn't add up? A real human will help.
If you have any question about a specific delivery or about this policy, get in touch:
Email: contact@cookmasterpro.com · Phone: +32 465 476 004